Minelab..Repair

Think..I will be Dead..by the time get my E-trac...Back!!!.......

Gee I talked to Marty the Minelab tech at the repair center and was real helpful and really surprises me rel a long wait for repairs...

Is it at kellyco? I have an email out to minelab customer service about a CTX 2016 arm cuff problem with no response after 48hrs...so I resent.

_________________________________

Nox600, CTX, CZ21, Excal II and White's DF with 920i stealthscoop...I live and hunt at the beach in Wilm NC

Mine lab,,,

Needs to get with the program.

I could be wrong,,but why don't they incorporste a system where owners can see real time,,,,,the repair progression of their units.

We are in the 21 st century,,,,should be an easy process.

Striking,,,they have such a system for detector registration.

And if any other manufacturers reps read this--- they dtoo need to get on board with this issue.



Edited 1 time(s). Last edit at 09/14/2016 02:32PM by tnsharpshooter.

Man the old repair center was only 20 minute drive from Me. I only took My Etrac there once,But it was so nice to drop it off and pick it up when done. I think back then a couple weeks? Now you have to ship to Kelly co.

adamBomb Wrote:
-------------------------------------------------------
> Is it at kellyco? I have an email out to minelab
> customer service about a CTX 2016 arm cuff problem
> with no response after 48hrs...so I resent.

At Kellyco.......in the backlog..................they need to fix them as they come in.........I guess the warranty..ones are under contract?...

Mascard it isn't like you don't have 1400 other machines to use!! You buy up 2-3 a week it seems like. LOL

88junior Wrote:
-------------------------------------------------------
> Mascard it isn't like you don't have 1400 other
> machines to use!! You buy up 2-3 a week it seems
> like. LOL


How bout it! LOL!

Harold,ILL. Wrote:
-------------------------------------------------------
> 88junior Wrote:
> --------------------------------------------------
> -----
> > Mascard it isn't like you don't have 1400 other
> > machines to use!! You buy up 2-3 a week it
> seems
> > like. LOL
>
>
> How bout it! LOL!


Yeah, how about it Michael?----Did you get that last deal thru on that XL Pro??-----Michael has had to add on an extra bedroom for his detecting stuff--filled it up--and is now in construction of a 3rd b.r.----He's still got enough room in the b.r. closets for his X-1's tho!------I oughta talk----I'm ABOUT as bad!

Don't understand as Minelab has its own repair and tech's why send to Kellyco....

For some reason they don't anymore.
I know it was very convenient for Myself and others.

They have officially announced that they "don't do that stuff anymore". this from another forum.

Quote
Digger
I notified Minelab of this discussion, and was asked by Charlie Mulholland,(Global Customer Care Manager, Minelab International Ltd.) to post this response.



Hi,

If you wish to contact our Customer Service staff directly regarding such matters, this can be done via Email to:
service@minelabamericas.com

We have strict rules in place for our Authorised Service Centres (ASCs) regarding warranty repair standards and target turnaround times.
All Minelab ASCs are trained and audited to ensure compliance with our high standards.

Warranty claim costs are met by Minelab, with repairs performed by our ASCs.
Details of our Warranty Conditions can be found on the Minelab website

When a unit is out of warranty, the repair agreement is solely between the Customer and the Repair Centre directly.
When an ASCs offers non-warranty services, we do require that they provide and agree a repair quote with the customer prior to performing any work.

In this particular case, I understand that the detector fell outside the warranty terms.
At their discretion (for non-warranty repairs only), the Repair Centre may decide to offer alternative repair options (with different associated costs) to the customer. By way of example, some of these options may include:
1. a standard repair option with the current non-warranty turnaround time, or
2. an expedited repair option to deliver faster turnaround times, or
3. a repair option using reconditioned parts rather than new (if applicable/available) to minimise costs or when parts are obsolete to the age of detector.

There are some valid factors that can be of significance to the quotation when offering option 2
• Parts may need to be expedited to achieve a faster turnaround, which generally involves a fee for express delivery.
• Additional resources may have to be made available to accelerate a particular repair for the customer – this may require a Service Technician working additional hours: An overtime premium.

When a non-warranty repair quotation is given by a Repair Centre, it is entirely reasonable that customers receive a comprehensive breakdown of the quote. It should be very clear to the Customer what exactly they are paying for before agreeing to any repair.

At Minelab, we are very much committed to continually improving our customer experience, which is why we are always seeking to expand and enhance our network of ASCs. Our aim is to make both warranty and non-warranty repairs more accessible to all our customers, wherever they are geographically located. Our listing of current ASC’s can be found on the Minelab website.

Kellyco and their technical staff meet the extremely high standards and levels of professionalism that we demand from all our ASCs. Our commitment to the highest standards mean sourcing & training additional partners in providing this service takes time, but it is an activity we are currently engaged in throughout the US and beyond.

Best Regards;

Charlie Mulholland
Global Customer Care Manager
Minelab International Ltd

Rick Kempf
Gold Canyon AZ- where there is no gold

This is almost like a game?...........Well...I guess they should have a shop for the warranty...and a shop for non warranty..............To take a detector...and put others in front is not right?
Ok..I rolled a three...I am on boardwalk....................But can not use my Detector there?????

ytle78 Wrote:
-------------------------------------------------------
> They have officially announced that they "don't do
> that stuff anymore". this from another forum.
>
> Quote
> Digger
> I notified Minelab of this discussion, and was
> asked by Charlie Mulholland,(Global Customer Care
> Manager, Minelab International Ltd.) to post this
> response.
>
>
>
> Hi,
>
> If you wish to contact our Customer Service staff
> directly regarding such matters, this can be done
> via Email to:
> service@minelabamericas.com
>
> We have strict rules in place for our Authorised
> Service Centres (ASCs) regarding warranty repair
> standards and target turnaround times.
> All Minelab ASCs are trained and audited to ensure
> compliance with our high standards.
>
> Warranty claim costs are met by Minelab, with
> repairs performed by our ASCs.
> Details of our Warranty Conditions can be found on
> the Minelab website
>
> When a unit is out of warranty, the repair
> agreement is solely between the Customer and the
> Repair Centre directly.
> When an ASCs offers non-warranty services, we do
> require that they provide and agree a repair quote
> with the customer prior to performing any work.
>
> In this particular case, I understand that the
> detector fell outside the warranty terms.
> At their discretion (for non-warranty repairs
> only), the Repair Centre may decide to offer
> alternative repair options (with different
> associated costs) to the customer. By way of
> example, some of these options may include:
> 1. a standard repair option with the current
> non-warranty turnaround time, or
> 2. an expedited repair option to deliver faster
> turnaround times, or
> 3. a repair option using reconditioned parts
> rather than new (if applicable/available) to
> minimise costs or when parts are obsolete to the
> age of detector.
>
> There are some valid factors that can be of
> significance to the quotation when offering option
> 2
> • Parts may need to be expedited to achieve a
> faster turnaround, which generally involves a fee
> for express delivery.
> • Additional resources may have to be made
> available to accelerate a particular repair for
> the customer – this may require a Service
> Technician working additional hours: An overtime
> premium.
>
> When a non-warranty repair quotation is given by a
> Repair Centre, it is entirely reasonable that
> customers receive a comprehensive breakdown of the
> quote. It should be very clear to the Customer
> what exactly they are paying for before agreeing
> to any repair.
>
> At Minelab, we are very much committed to
> continually improving our customer experience,
> which is why we are always seeking to expand and
> enhance our network of ASCs. Our aim is to make
> both warranty and non-warranty repairs more
> accessible to all our customers, wherever they are
> geographically located. Our listing of current
> ASC’s can be found on the Minelab website.
>
> Kellyco and their technical staff meet the
> extremely high standards and levels of
> professionalism that we demand from all our ASCs.
> Our commitment to the highest standards mean
> sourcing & training additional partners in
> providing this service takes time, but it is an
> activity we are currently engaged in throughout
> the US and beyond.
>
> Best Regards;
>
> Charlie Mulholland
> Global Customer Care Manager
> Minelab International Ltd



Edited 1 time(s). Last edit at 09/17/2016 02:14AM by mascard1.

I had a problem with my new 2016 CTX arm cuff that posted on another forum. After about 2-3 days I got a response that they were sending me a new cuff, no questions asked and no need to return the other. I am pretty happy with the service I got. +1 for Minelab.

_________________________________

Nox600, CTX, CZ21, Excal II and White's DF with 920i stealthscoop...I live and hunt at the beach in Wilm NC

Edited after I noticed above it's with Kellyco.



Edited 1 time(s). Last edit at 09/19/2016 01:11AM by bespride.

AHHHH!!!!!!! ..only one tech..working on detectors.........So if its not under warranty....your in for a LONG wait!....they keep putting warranty work ahead of non warranty!