Makro Gold Kruzer ?....Buyer Beware.

Does not bode well for dealer, distributor, or manufacturer.

One of you need to step up and fix this screwed up mess!

Lets see who owns it first.

g

Email Dilek and this mess will get mopped up.

Somebody screwed up big time - manufacturer or distributor. If I remember this long thread right, the Turks have changed distributors, so hopefully such things will not happen now.

Rick Kempf
Gold Canyon AZ- where there is no gold

.



Edited 1 time(s). Last edit at 04/25/2019 08:10PM by GeoW.

What is happening in the future with a new distributor does not remedy what has happened in the past.

No excuse for it. No longer anxious to see the Simplex come out any longer.

Pretty sure the dealer, distributor, and the manufacturer are tracking this.

They all have skin in the game.

Never liked to be had and don't like to see it happen to anyone else.

g

GeoW Wrote:
-------------------------------------------------------
> What is happening in the future with a new distrib
> utor does not remedy what has happened in the past
> .
>
> No excuse for it. No longer anxious to see the Sim
> plex come out any longer.
>
> Pretty sure the dealer, distributor, and the manuf
> acturer are tracking this.
>
> They all have skin in the game.
>
> Never liked to be had and don't like to see it hap
> pen to anyone else.
>
> g

The distributor is not new by any means, me being the dealer I am not sure where the mistake happened. I did make the distributor aware of it and was told that they got the detector in and put another box over the factory box and shipped it out as they do with every detector. I can not prove if the distributor fiddled with it or if the manufacturer sent it that way. I have sold many detectors from this distributor over the years and this is the first issue that I have ever had. Not sure if Mike took pictures of the "damaged" box and missing item, etc. when it arrived I know that I would of. As a picture is worth a thousand words.

GeoW Wrote:
-------------------------------------------------------
> What is happening in the future with a new distrib
> utor does not remedy what has happened in the past
> .
>
> No excuse for it. No longer anxious to see the Sim
> plex come out any longer.
>
> Pretty sure the dealer, distributor, and the manuf
> acturer are tracking this.
>
> They all have skin in the game.
>
> Never liked to be had and don't like to see it hap
> pen to anyone else.
>
> g

Dont you think its a little bit of a over-reaction?

A customer has an issue and now the gold standard of international support from Nokta Makro comes under the microscope?

Wow

[www.earthscan.co.nz]

Yep that's how the world works. Can have years of positivity and thousands of happy people, but all it takes is one or two screwups to taint the whole thing. Can eat at a restaurant hundreds of time with no issues...then get food poisoning one time, and chances are you are not gonna eat there for a while, if ever again..and tell everybody that will listen for years to come of the food poisoning, and not any mention of all the hundreds of good. That's just human nature.

I am sure it is Daniel however if all it takes for someone to go off a manufacturer is this, then how did they survive before
Nokta Makro came along?_Lets face, looking at the number of models released in recent times and their obvious popularity
due to performance and price I have only seen a few teething problems if that_They have also been quick to implement
customers requirements in their designs as well_

We have seen in recent times some interesting releases from the well established manufacturers that should have everyone
running to the hills' if they were compared in a similar manner_

This to me is just one of those things and it is unfortunate for it to happen, however I measure a manufacturer on how well
they fix up their screw ups NOT so much the screw up itself_Each to their own I suppose however I doubt there are many who
offer such sound international support and service like Nokta Makro do_

In saying all that, I too would be pi553d expecting NEW only to find it like that_Would it change my perspective on the manufacturer?

Only if Dilek said "there is nothing we can do"

[www.earthscan.co.nz]

I had stated the three people had skin in the game.., had profited from the sale of this detector but now not one will
own the screwup.

That is why I said what I did. If the distributor doesn't make it right, the manufacturer should relieve him of his distributorship
and move it elsewhere.

SkiWhiz never saw the detector but profited from the transaction as did the dist and the manufacturer.

Overreaction? I don’t think so. You may be different but I would be none too happy about being sold a used detector for new!

I have a long memory with stuff like this.

g

Again_I would have taken this up with Dilek direct if I thought it was a used one, that's for sure_

Sorry GeoW if it sounded like an attack on you_it's not

It's just that I have found those guys in Turkey absolutely professional in every respect_

But I also do understand ones frustration when things turns to custard_I am eagerly awaiting the release of the SimplEX too, so I
hope this does not put you off at least giving it a shot_If it turns to custard, it's only an entry level admission

HH

[www.earthscan.co.nz]

Not a problem. I kinda got caught up in the moment and for that I apologize.
Hope to see Mike wind up with the detector he paid for.

g

I figured this whole situation had been resolved and find up to Mike's last post it hadn't. I am totally shocked that by now the Mfg, Dist.,or dealer hasn't jumped over the moon to get this handled. Like a whole new package. Bad taste in my mouth, and I have brushed my teeth this morning. HH jim tn

Might be time for the Manufacturer to step in????

Rick Kempf
Gold Canyon AZ- where there is no gold

Hello there... I will be more than happy to step in ..however, I am very confused and cannot follow the whole issue and what is going on.

Nokta Detectors Wrote:
-------------------------------------------------------
> Hello there... I will be more than happy to step i
> n ..however, I am very confused and cannot follow
> the whole issue and what is going on.


All this HAS gotten confusing.-----Mike---now that the mfg. is present---it might be a good time to "step in" and state "as it stands" right now with this situation.------Just a suggestion.----------Del

Nokta Detectors Wrote:
-------------------------------------------------------
> Hello there... I will be more than happy to step i
> n ..however, I am very confused and cannot follow
> the whole issue and what is going on.

That makes two of us.I sold Mike the detector and he seems to think that someone has fiddled with it and possibly it might not be new and that it was missing a part.

jim tn Wrote:
-------------------------------------------------------
> I figured this whole situation had been resolved a
> nd find up to Mike's last post it hadn't. I am tot
> ally shocked that by now the Mfg, Dist.,or dealer
> hasn't jumped over the moon to get this handled. L
> ike a whole new package. Bad taste in my mouth, an
> d I have brushed my teeth this morning. HH jim tn

I brush my teeth every day, I contacted my distibutor and sent a message to Makro/ Nokta and offered Mike any help that I can. Makro/Nokta is here now let's see if between us all we can make Mike happy.

SkiWhiz Wrote:
-------------------------------------------------------
> jim tn Wrote:
> --------------------------------------------------
> -----
> > I figured this whole situation had been resolved
> a
> > nd find up to Mike's last post it hadn't. I am t
> ot
> > ally shocked that by now the Mfg, Dist.,or deale
> r
> > hasn't jumped over the moon to get this handled.
> L
> > ike a whole new package. Bad taste in my mouth,
> an
> > d I have brushed my teeth this morning. HH jim t
> n
>
> I brush my teeth every day, I contacted my distibu
> tor and sent a message to Makro/ Nokta and offered
> Mike any help that I can. Makro/Nokta is here now
> let's see if between us all we can make Mike happy
> .


No need for sarcasm now skiwhiz.-----You started off well enough on this thread.--------Del

D&P-OR Wrote:
-------------------------------------------------------
> SkiWhiz Wrote:
> --------------------------------------------------
> -----
> > jim tn Wrote:
> > ------------------------------------------------
> --
> > -----
> > > I figured this whole situation had been resolv
> ed
> > a
> > > nd find up to Mike's last post it hadn't. I am
> t
> > ot
> > > ally shocked that by now the Mfg, Dist.,or dea
> le
> > r
> > > hasn't jumped over the moon to get this handle
> d.
> > L
> > > ike a whole new package. Bad taste in my mouth
> ,
> > an
> > > d I have brushed my teeth this morning. HH jim
> t
> > n
> >
> > I brush my teeth every day, I contacted my disti
> bu
> > tor and sent a message to Makro/ Nokta and offer
> ed
> > Mike any help that I can. Makro/Nokta is here no
> w
> > let's see if between us all we can make Mike hap
> py
> > .
>
>
> No need for sarcasm now skiwhiz.-----You started o
> ff well enough on this thread.--------Del

This whole thread isn't doing my name or business much good. I have been an honest person all my life and treat people the way that I want to be treated. There has been a number of people that seems to have all the answers which is easy to do if you are on the outside looking in. For the record GeoW, your comment I quote SkiWhiz never saw the detector but profited from the transaction as did the dist and the manufacturer. I made very little profit no where near enough for getting dragged through the mud. Sorry Del but it is not easy reading a lot of the things that have been said.



Edited 1 time(s). Last edit at 04/30/2019 01:28AM by SkiWhiz.

Mike, you were done wrong.

The dealer apparently filled your ordet by direct ship form the distributor.

Somewhere from the thread from manufacturer to distributor to you it went wrong.

The dealer sits without any answer because the “fulfillment” wasn’t his doing.

The distributor remains anonymous - and apparently has been terminated by the manufacturer.

The manufacturer remains silent.

It seem to me that the injured parties here are you and the dealer.

Both of you have expressed your selves - aggrieved or protesting inability to explain or remedy - I think you are both right.

Time for a Turkish input ... where is it?

Rick Kempf
Gold Canyon AZ- where there is no gold

I will weigh in here.
In my honest opinion.
Whomever took the money for the detector in the first place is who should be doing all the legwork to remedy for customers. Not the distributor. Not anyone else. If the dealer who took the money for detector can’t solve they should tell the customer and or contact manufacturer/manufacturer’s rep and get help. Getting a third party involved (distributor) with customer is not the way forward. Remember this is not a warranty issue at all. KISS principle here. Keep it between dealer and customer. Straight communications to and fro.

Ski Whiz.
I don’t think you are a bad person.
But you should be the one settling this issue. How you do is your business.
If distributor won’t work with you to resolve this. Then you should contact manufacturer/manufacturer’s rep and let them know.

A customer is a good customer even if they point out shortcomings with a paid for unit they receive.
Is this situation an isolated case?
I don’t know exaclty.

Business transactions are just that. And if too much beating around the bushes happens, customer should be able to return and get a full refund.

I am not taking sides here. Just saying how things should work.

I sold Mike a used detector once. Seems like a nice enough fellow.

This ain’t rocket science.



Edited 3 time(s). Last edit at 04/30/2019 02:11AM by tnsharpshooter.

Well, it ain’t on account of Easter or Passover they are both over - and I don’t think it’s Eid al Fitr till June - anybody home in Istanbul?

If that sounds harsh - it’s NOKTA/Makro whe are trying to build a market presence in the US - without, perhaps doing due diligence on choice of distributors/agents. The dealers who sign up are now at the end of the supply chain - and what do they fall back on? It was great fun to have new replacement parts sent out direct from Turkey to unhappy forum folks with suitable applause from the rest of us punters for the great customer service, but building a real presence in North America will require more than a good rate from DHL or whoever.

Hopefully this will be an opportunity for growth from NOKTA/Makro. They have been very impressive up till now, however, the the market operates strictly on a “what have you done for me lately” basis. I anticipate a solid response and look forward to our optimism being borne out.

Rick Kempf
Gold Canyon AZ- where there is no gold



Edited 3 time(s). Last edit at 04/30/2019 02:41AM by lytle78.

Nokta Detectors Wrote:
-------------------------------------------------------
> Hello there... I will be more than happy to step i
> n ..however, I am very confused and cannot follow
> the whole issue and what is going on.

Nokta waiting!

g

PM the parties, open a dialogue/fact finding - offline of course - spare us all the ugly details - just resolve it and let the happy parties to the resolution tell us what a great job you did - online...

OK, looks like the parties are in touch now

Rick Kempf
Gold Canyon AZ- where there is no gold



Edited 1 time(s). Last edit at 04/30/2019 03:52PM by lytle78.

I will please ask everybody not to write a comment right after my post and I will please ask only the parties involved to answer so I can clearly understand what exactly needs to be done here.

Mike - Please confirm that you are the same Mike who has been in touch with me directly regarding a Gold Kruzer.

1) My team confirmed that the serial numbers on your device are correct and belong to a new product.
2) My last email to you was on the 24th where I gave you the info about the coils you asked for and I also asked you if you need any help from me regarding the service center but have not heard from you.

Now, here on the forum - please let me know whether you still have an issue and if you do, let me know what it is exactly and I will personally take care of it.

It just gets so confusing between the emails and forum comments from the user, distributor, service center, dealer etc.

Thank you all!

Hi Nokta,
Yes. I'm the Mike Hillis that asked you to verify via serial numbers that I got a new Gold Kruzer, not a customer return or a refurbished unit. I asked you to do that because I couldn't tell what I had been sent.

My issues are:

1) I bought new and couldn't tell I bought new. a) the box was...how to say...previously opened carelessly. b) the detector was fully charged and updated to the last software version c) there was connection wear on the middle rod, d) the repack was haphazard. e) it was missing parts, and f)............total end result was that I didn't get the new detector experience I paid for.

**Note that my detector came with extras (pinpointer, hat, and plastic scoop) so I expected an opened box, but not the rest.

2) It was missing the headphone charging cable.

3) When I eventually got a headphone charging cable from the Repair Center it didn't fit the headphones that came with the new Gold Kruzer I received. I ended up going to Walmart and buying a cable to charge the headphones so I could use the detector.

4). The headphone cable I was sent was pulled from a Gold Kruzer at the Repair Center. Turns out the Repair center sent me the right cable.
I just didn't get sent the right headphones with my "new" Gold Kruzer.


I used it once, packed it back up and put it away until my disappointment subsides to a level that will allow me to use it.

Mike



Edited 1 time(s). Last edit at 04/30/2019 01:42PM by Mike Hillis.

lytle78 Wrote:
-------------------------------------------------------

> The distributor remains anonymous - and apparently
> has been terminated by the manufacturer.
>


Detector Electronics has not been terminated as a distributor. There is now an additional distributor, American, which from my experience hass better pricing
on products and shipping. Better customer service with customer and dealer. Huge win for Nokta Makro and USA customers IMO.

well that clears up the rumors then_

nothing but good things for Nokta Makro_

[www.earthscan.co.nz]

Mike Hillis Wrote:
-------------------------------------------------------
> Hi Nokta,
> Yes. I'm the Mike Hillis that asked you to verify
> via serial numbers that I got a new Gold Kruzer, n
> ot a customer return or a refurbished unit. I ask
> ed you to do that because I couldn't tell what I h
> ad been sent.
>
> My issues are:
>
> 1) I bought new and couldn't tell I bought new.
> a) the box was...how to say...previously opened ca
> relessly. b) the detector was fully charged and up
> dated to the last software version c) there was co
> nnection wear on the middle rod, d) the repack was
> haphazard. e) it was missing parts, and f).......
> .....total end result was that I didn't get the ne
> w detector experience I paid for.
>
> **Note that my detector came with extras (pinpoint
> er, hat, and plastic scoop) so I expected an opene
> d box, but not the rest.
>
> 2) It was missing the headphone charging cable.
>
> 3) When I eventually got a headphone charging cabl
> e from the Repair Center it didn't fit the headpho
> nes that came with the new Gold Kruzer I received.
> I ended up going to Walmart and buying a cable to
> charge the headphones so I could use the detector.
>
> 4). The headphone cable I was sent was pulled from
> a Gold Kruzer at the Repair Center. Turns out the
> Repair center sent me the right cable.
> I just didn't get sent the right headphones with
> my "new" Gold Kruzer.
>
>
> I used it once, packed it back up and put it away
> until my disappointment subsides to a level that w
> ill allow me to use it.
>
> Mike