Last week my battery conked out. The Nox ran on the charger..... but not the battery. I called Keith Leppert my dealer out of Fort Bedford Metal Detectors, where by the way ML repair is, and asked him what i needed to do. He gave me a phone number and they gave me an RMA to send the machine in. When i took the machine apart ... i noticed stress cracks in the plastic mounts that holds the bolts in on the pod. She added that to my battery issue. They received it on Friday and i got a message from John who said they would get right on it, but because of the Virus there could be a delay but to please be patient and they would let me know. 3 more Emails on Monday from different people lol. Thanking me for choosing ML, my machine was repaired and heres the tracking number. Never said what they did....... so i contacted Kieth late in the evening. Next morning he said they replaced the pod. Thats a high five to ML in my book. They have just been awesome to me on this machine. Keith as a dealer ...... great to deal with id highly recommend him any day. He will spend the time talking to you about hunting as well as a machine if you have the time ...... he takes the time.