A Thank You to John Smith of Killer B Headphones

I dropped my Killer B headphones and broke the headband where the yoke attaches. I sent them in for repair on a Monday and received them back, repaired, on Saturday. 6 Days which included shipping. I'M IMPRESSED!

Ron

He has always done me right too. Only good

Had similar experiences. I took a pretty good blow to the side of my head while detecting and thought nothing of it. Next time I put on the headphones the yoke snapped. One week turn around and the broken part was replaced.

Past(or)Tom
Using a Legend, a Deus 2, an Equinox 800, a Tarsacci MDT 8000, & a few others...
with my beloved, fading Corgi, Sadie

Didn't have the same success. Had a bad connection on main cable causing static. 9 months old. Call and claimed he didn't have my name on file. Asked if I sent in warranty card to which I replied yes. I had purchased a new set before this one from Colonial and it had dents in the top of both cups new. They are surrounded by bubble wrap so no way it happen in shipping. When I called him about this he denied that could be as he assembled them himself and would have seen them. In a nice way calling me a lair. I said I would send pictures and did. I got a call several hours later and sure enough the cups he had in stock had the same blemishes. He demanded I send them back and sent me a check for amount of purchase with freight. So when I called him to send these back, while he remembered talking to me 9 months earlier he refused to repair them under warranty due to no warranty card. Bogus reason as a small repair. I sent the card. Lesson learned that if no online registration for warranty I send signature required and fixed the connection in these myself. Will never buy his product and have told all 80 members of my club and anyone else that would listen about my bad experience with B&B. I am sure it cost him more than it would if he would have repaired mine. Glad you have had better luck with him than I did.