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Minelab Support won't return my call

Posted by Tim H 
Minelab Support won't return my call
March 12, 2021 05:33PM
I left a msg for someone to call me back after being on hold for a while. Knowone has called me back yet. Is this normal? Does anyone know a number I call to actually talk to someone?
Re: Minelab Support won't return my call
March 12, 2021 06:37PM
Tim H Wrote:
-------------------------------------------------------
> I left a msg for someone to call me back after bei
> ng on hold for a while. Knowone has called me back
> yet. Is this normal? Does anyone know a number I c
> all to actually talk to someone?


Tim---The #'s I have for Minelab service are: 1-(877)-767-6522 or 1-(888)-949-6522.----They have been pretty good about returning my calls whenever it was necessary for me to be in touch with them.----Fridays & Mondays may be their more busy "catch up days".---If you don't hear back from them in a reasonable time--I'd give them another call.----Hope this is of some help.------Del
Re: Minelab Support won't return my call
March 12, 2021 07:43PM
Tim H Wrote:
-------------------------------------------------------
> I left a msg for someone to call me back after bei
> ng on hold for a while. Knowone has called me back
> yet. Is this normal? Does anyone know a number I c
> all to actually talk to someone?


Email them!!!
Re: Minelab Support won't return my call
March 13, 2021 03:32AM
service@minelabamericas.com

Maxwell helped me with my coil ears. They can take a day or two to respond. But they will do right.
Re: Minelab Support won't return my call
March 22, 2021 11:26PM
Well they finally called me back a little over a week later. The lady said they would send me a new middle shaft.I asked them if they had corrected the issue with the wobbling shafts and she said they weren't aware of a issue. She was also very short and not very friendly. I am not used to this. I have been running Macro and Nokta machines since the Fors Core came out and their Customer Service was fantastic. I like the Nox and it does a great job detecting but they really dropped the ball on the quality of their shafts. I guess I'll tough it out till the Nokta/Makro Multi Freq machine come out as I am not buying an aftermarket shaft for the Nox. Vent Over
Re: Minelab Support won't return my call
March 23, 2021 01:35AM
Garrett would have answered the phone when you called.Then again you probably wouldn't have had a build issue with them.lol.
Re: Minelab Support won't return my call
March 23, 2021 10:39AM
My Nox has had three years of heavy use and the shaft has never wobbled. I wonder why some do and some don't.
Re: Minelab Support won't return my call
March 23, 2021 11:49AM
I always keep calling Minelab customer service until I get someone on the line. I have 4 different numbers and I'm able to get someone during the day.
Re: Minelab Support won't return my call
March 23, 2021 05:51PM
Contact your dealer, he/she should be able to do the footwork for you.. RichardnTn
Re: Minelab Support won't return my call
March 24, 2021 12:31AM
I'd like to have those numbers
Re: Minelab Support won't return my call
March 24, 2021 12:50AM
Hey Tim...here ya go.

630-401-8159
877-767-6522
888-949-6522
630-401-8150

I keep at it until someone picks up, I usually can get someone if I keep going thru the rotation a few times.

Dan
Re: Minelab Support won't return my call
March 24, 2021 06:41PM
Woodbutcher Wrote:
-------------------------------------------------------
> Garrett would have answered the phone when you cal
> led.Then again you probably wouldn't have had a bu
> ild issue with them.lol.

Garrett have all the time in the world to answer phones & as
for build quality, they are par with the Chinese - smileys with beer
Re: Minelab Support won't return my call
March 25, 2021 02:37AM
Thanks Dan
Re: Minelab Support won't return my call
March 25, 2021 02:40AM
Dan(NM) Wrote:
-------------------------------------------------------
> Hey Tim...here ya go.
>
> 630-401-8159
> 877-767-6522
> 888-949-6522
> 630-401-8150
>
> I keep at it until someone picks up, I usually can
> get someone if I keep going thru the rotation a fe
> w times.
>
> Dan

Thanks Dan
Re: Minelab Support won't return my call
March 25, 2021 02:49AM
Well i'm over it. They said they were shipping me a new middle rod over a week ago and I haven't seen it. I just ordered a Carbon Fiber Rod Set from Steve. BTW, he is fantastic to deal with. Actually ordered one for a friend as well.
Re: Minelab Support won't return my call
March 25, 2021 03:57AM
eSCANz Wrote:
-------------------------------------------------------
> Woodbutcher Wrote:
> --------------------------------------------------
> -----
> > Garrett would have answered the phone when you c
> al
> > led.Then again you probably wouldn't have had a
> bu
> > ild issue with them.lol.
>
> Garrett have all the time in the world to answer p
> hones & as
> for build quality, they are par with the Chinese -
> smileys with beer


Chinese ? really! hell's a fire, I'm so damn ignorant!
just sayin!

(h.h.!)
j.t.
Re: Minelab Support won't return my call
March 25, 2021 07:18PM
I know right - Chinese manufacturing seems to be popular
amongst Western Corporations these days - thumbs down
Re: Minelab Support won't return my call
March 25, 2021 10:58PM
eSCANz Wrote:
-------------------------------------------------------
> Woodbutcher Wrote:
> --------------------------------------------------
> -----
> > Garrett would have answered the phone when you c
> al
> > led.Then again you probably wouldn't have had a
> bu
> > ild issue with them.lol.
>
> Garrett have all the time in the world to answer p
> hones & as
> for build quality, they are par with the Chinese -
> smileys with beer


Uneducated guess here,and very bad misinformation
Re: Minelab Support won't return my call
March 25, 2021 11:24PM
Tim,

THANKS for your order, and for the kind words! smiling smiley

Steve

Tim H Wrote:
-------------------------------------------------------
> Well i'm over it. They said they were shipping me
> a new middle rod over a week ago and I haven't see
> n it. I just ordered a Carbon Fiber Rod Set from S
> teve. BTW, he is fantastic to deal with. Actually
> ordered one for a friend as well.
Re: Minelab Support won't return my call
April 21, 2021 06:54PM
Update......Well, I talked to Minelab Support about 2 weeks ago about the she shaft they shipped to me that I never received. They made excuses that the virus had effected them. The guy said he was sorry that I hadnt received the shaft that they shipped on March 16th which was 2 weeks after I had contacted them about the issue. He said he would get a shaft set shipped right out to me and email me a tracking number. I never received a tracking number or anything from them and no shaft set has showed up at my door. So today I have called for the 4th time to try and get this resolved and to no surprise, Know one would answer my call. I left them a msg and no call back yet. This is worst experience I have ever had from a detector company. Heck it may the worst customer service I have received from any company. All I can say is NO MORE MINELAB for me. Hurry up Nokta so I can be done with this so called company.
Re: Minelab Support won't return my call
April 21, 2021 08:38PM
Good product, POOR service!-----I feel sorry for you for what you are having to go through with them.-----It seems Minelab has slipped back into their poor service of yesteryear.
Re: Minelab Support won't return my call
April 21, 2021 11:56PM
Nothing is the same since Covid. I don't think things will ever get back to what they were. Priorities have been shuffled. Crazy world.
Re: Minelab Support won't return my call
April 22, 2021 11:44AM
Ive been watching some of my tracking..... it seems some are being shipped WAYYYYYY out of the way then back again. One from MI went to Ohio.... then Texas.... then Jacksonville before getting to me. One took 3 weeks to get to me and bounced all over the place .... this is thru the postal system. is it intentional? I hate politics.
Re: Minelab Support won't return my call
April 23, 2021 03:36AM
don't believe it's intentional! people are being effected by Covid everywhere!
more just are not working due to sickness! get vaccinated! all I can say!

(h.h.!)
j.t.
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