MX Sport Audio Modulation, VCO, Iron Grunt, slight hum from backlight

I also took a bath on resale of mine.
I wanted AudioMOD so it not working wasn't for me. I love to hear how deep the target is when detecting.
Also pinpoint doesn't seem to detect as deep.
I have to ask thou who tested these units in real world situations? I don't remember hearing any stories about someone seeing someone else testing a weird prototype out in the world.
And to have to send the Detector back for an Update after only owning it for 3 days makes you kind of mad. But then to have a Whites Employee posting in the Forums "others are finding stuff" irritates me that he doesn't seem to care that others like myself have legit gripes and the Detector isn't working as advertised.



Edited 4 time(s). Last edit at 07/18/2016 04:30AM by GreenMeanie.

"I have to ask thou who tested these units in real world situations?"

Does anyone know?

[www.earthscan.co.nz]

tnsharpshooter Wrote:
-------------------------------------------------------
> World society it seems has moved more to what I
> call the Bic butane lighter philosophy.
>
> Minelab seems caught on here first.
>
> Use the product for a while,,then dump and get
> another-- that has actual support even for a
> little while.
>
> So Xp did as well,,but there version updates
> satisfied this requirement.
>
> Makro and Nokta,,well they seem to get around this
> by being able to quickly bring out a new detector
> with it seems few problems ( at least from an
> operational standpoint).
>
> Garrett,,,are they are doing is holding on dearly
> to the AT series-- and they should it has served
> them extremely well.
>
> Fisher,,,I don't know what they are doing,,except
> maybe lowering prices of current production
> units.
>
> From the looks of things,,a very good performing
> Vlf waterproof detector--- market is still very
> ripe.
>
> If one can be released that is worthy,,above
> average stable in wet salt sand and water--- will
> sell extremely well.
>
> Any guesses who will release such detector??? I
> have a guess,,but will with hold.

The thing with minelab and their Bic Lighter syndrome is their models that get replaced are still relevant and valued Items Same as XP, A good Sovereign GT or a Goldmaxx Power can still put your Wallet on Life Support, Or get you the Silent treatment when the Wife finds out,

Where as the other top brands don't seem to have that endearing effect, A real sleeper is the Musketeer Advantage, The thought of that Machine always makes me smile, It was very deep and fun to use and within hours of using it you were a kid again, "Happy Times"

Machines since 05/06 seem to take a turn for the worse and the only the MXT has kept detecting fun because all the others have made it all to complicated and the brand wars has kicked in, None of them are doing anything that the Musky or the MXT can't do and Not once have I ever gone home empty handed, Mind you the first day I said more Cuss words than even I thought I knew and I even invented one or Two, But by the end of the day I had it running like a dream, This whole game is about the finds the History and FUN most of all Fun, I remember the first F75's and they were great but they did have a couple of issues and their latest one is real impressive and the T2 and Makro/Nokta seem to listen and they are proving to be a great company Because they seem to do what Whites use to do where they test the life out of the thing and get it close to perfect before they release it and So do Garrett and Fisher and I like that,

The Anger and Cross words that have come to light since this machine came about has been the worse I have ever seem because people are getting frustrated with broken promises and they get one thing fixed and then another pops up, And if you add the Faults and the deception and company reactions in one Pot and I look at what it has changed or done to people I have a REAL Hatred to what this machine has done to people friends against friends, I have had bad words with people where the worse thing I have said to them in 10 years was the word "OK", When someone starts a topic on another forum about this machine the words for £$%& sake come in to my head and I sit back and watch which way it is going to go, Being a Whites user I feel very annoyed even to the point of selling off my machines ( Stupid I Know ) and I even told them on their forum, Whether you own one of these or not is irrelevant the point is we are in this together and we share a common interest world wide and we should not jump on someone because they have higher or Lower expectation than us.

This whole mess has gone that far that the only way is to fix it once and for all or scrap it completely, Because the only people that will buy it now are the unknowing but I hope those who do own them get some kind of resolution,

John

I started detecting in Jan 2011,,my first detector was a White's V3i.

In saying this,,and noticing how lacking the operators manual was,,,and it was actually made up as things went along after release to public.
Not to mention charging folks to have their detectors (under warranty btw) upgrade to I status due to original configs being noisy.
And they claimed 7 years R&D with the detector.
Didn't anyone take notes,,during the process so a good well written manual could be provided to folks??

So what I'm saying is,,even myself with only at the time (about 3 months of detector ownership and detecting experience),,,I could indeed see this train wreck coming.
And if a person will look,,,I've been commenting on this here on this forum for a long while.
And I'm not alone either.

There are 3 culprits here-- I'll let folks figure out what I mean by saying.
Minelab Etrac
Xp Deus
Garrett At Pro

I wish White's the best.



Edited 2 time(s). Last edit at 07/18/2016 05:39AM by tnsharpshooter.

GreenMeanie Wrote:
-------------------------------------------------------
> I also took a bath on resale of mine.
> I wanted AudioMOD so it not working wasn't for me.
> I love to hear how deep the target is when
> detecting.
> Also pinpoint doesn't seem to detect as deep.
> I have to ask thou who tested these units in real
> world situations? I don't remember hearing any
> stories about someone seeing someone else testing
> a weird prototype out in the world.
> And to have to send the Detector back for an
> Update after only owning it for 3 days makes you
> kind of mad. But then to have a Whites Employee
> posting in the Forums "others are finding stuff"
> irritates me that he doesn't seem to care that
> others like myself have legit gripes and the
> Detector isn't working as advertised.

Since we were told that they had fixed the pin point and that ( IT NOW ) pin points at a full 12 inches in an Air test,, Yeah Right ? So I went and tested my MXT A/P and using the 10" dd coil it will pin point faintly to about 19 to 21 inches using a US Quarter In an Air Test, So one thing you have to consider is that the Pin Point mode is the most powerful mode on a VLF machine, Then if it can only pin point to 12 inches how on Earth is it going to find deeper targets/Coins,

Good luck, John.

I have just read another person is having a problem with Drowning the Display they are on their second one and lining up for a 3rd machine,

See here, [www.treasurenet.com]

John.

Seems the silliness continues.

My unit I think is indeed already updated.

But notice the response here,,,,ser# can't be used to determine.....

WOW

[forums.whiteselectronics.com]

[forums.whiteselectronics.com]



Edited 1 time(s). Last edit at 07/19/2016 01:40AM by tnsharpshooter.

tnsharpshooter Wrote:
-------------------------------------------------------
> Seems the silliness continues.
>
> My unit I think is indeed already updated.
>
> But notice the response here,,,,ser# can't be used
> to determine.....
>
> WOW
>
> [forums.whiteselectronics.com]
> ?76122-My-MX-sport-has-cracks&p=991155#post991155


The only way to be more sure that you have a good unit is to send it in after purchase and say you want an update. ".. White's is replacing all with the new material under warranty during any and all updates. " If you want an MXSport you have to buy one and send it in for an update so if you purchase one it will do you no good to open it for inspection. I would suggest you open the box and and contact them telling them you are sending it back. Gotta play the game by their rules. It is what it is.

"The MXSport is finding stuff" according to Whites. This sure looks like fun!



Kenny
[www.youtube.com]



Edited 2 time(s). Last edit at 07/21/2016 01:12AM by khouse.

You see where I have asked some direct questions,,on their forum.

I am confused,,,,my unit bought 5-22-2016,,,and Daniel Tn was in this shop juat a few days prior,,,and I don't beleive the dealer had my unit in stock at the time.

My dealer told me the detector was infact new stock,,,and I beleive him and thinkmhe is correct.

But my unit does have cracks,,even with limited use.

Rather than beat around the bush,,,why shouldn't they quit this pinning the tail on the donkey---- rather just come clean by ser# which units have latest or proper firmware..

Doing this,,,then they would have a better picture from the field,,,,which detector do infact have cracks---- be it upgraded or not.

I know if I were a manufacturer,,,I would want to knowmthis info.

And just because a unit doesn't have cracks at this time,,,,does this mean they infact have the latest and greatest improved plastic or whatever,,,meaning if a person does have the plastic that has the tendency to crack,,,what happens when it decides to crack out of warraty period???

Btw I have not called them yet,,,,the reason is I'm not sure they have a true grasp on this matter.



Edited 1 time(s). Last edit at 07/19/2016 02:05AM by tnsharpshooter.

I just posted the following there--" The best way to be more sure you have an updated unit is to purchase one and send it back. You can not purchase one from anywhere at this point and feel that it is updated for issues. It will do you no good to inspect it so just buy one and send it in. "

My post has to be approved by a mod before it is seen so don't expect it to show up. That is the reality of the situation on being more sure of getting a good machine so they should just say so.

tnsharpshooter Wrote:
-------------------------------------------------------
> Seems the silliness continues.
>
> My unit I think is indeed already updated.
>
> But notice the response here,,,,ser# can't be used
> to determine.....
>
> WOW
>
> [forums.whiteselectronics.com]
> ?76122-My-MX-sport-has-cracks&p=991155#post991155
>
> [forums.whiteselectronics.com]
> ?76133-My-MX-Sport-has-cracks-clarification-needed
> &p=991304#post991304

Well your first link must of hit a nerve because the Topic is now LOCKED, It is this type of thing that is putting peoples Backs up, Not allowing people to Talk is no way to keep people on your side, And locking the thread again well create more Heat,

Please NOTE that I posted that link about the topic on Tnet where that guy has had TWO machines DROWN and Now he is about to get his 3rd machine, Yet Whites respond with this Statement below,

QUOTE:-

We have noted some cracking with the original material used for the clear face plate.

Part of the current update is to replace the clear face plate with one made of a different , improved, material (that doesn't crack).

Most cases, cracking is around the edge, on the outside of the "O" ring seal. We have not noted a leak as a result, however, White's is replacing all with the new material under warranty during any and all updates. END QUOTE.


Sorry to see this Tn-SS,

John

My machine was shipped to me on 7-5-16. I didn't even think to ask my distributor to take it out of the box and check it for updates. When I told them my issues I was told that it was fresh off of a shipment they had just received. They were dumbfounded and concerned. I too was floored to have received a inferior machine. All machines are suspect. Also I have yet to find one user to post that the modulated audio works as it should. I am so happy I did not drop ship this machine to a customer.

Kenny
[www.youtube.com]

Kemper94 Wrote:
-------------------------------------------------------
> jmaryt Wrote:
> --------------------------------------------------
> -----
> > yes this is true! nothing wrong with that!,but
> > (w.t.f.!) whitey has ALWAYS been an american
> made
> > with american parts company!
> > why 'capitulate" now?..charge a few more bucks
> and
> > make the damn digger here!..screw china!..
> >
> > (h.h.!)
> > j.t.
>
> They certainly could make the digger here but I
> think they would have less profit from it and the
> market will only pay so much for one. There wasn't
> even a need for the digger but if someone can use
> one and wants to support Whites, I see nothing
> wrong with it. I don't think all the parts are
> available to make a detector from U. S. only
> parts. If they are I doubt a company could make a
> detector and be profitable using them exclusively.


kemp!..my man! you are correct,and i already am aware of all of this,HOWEVER,
upon reflection,i just get angry because they are departing from the business model
that has been so successful for them since their inception!.i concur with what you have stated,
and you can "thank" american companies for boogying to china that has a more favorable business climate than here
in the u.s.a.

(h.h.!)
j.t.

khouse Wrote:
-------------------------------------------------------
> The MXSport is finding stuff according to Whites.
>
> [i218.photobucket.com]
> 13680079_1359496254077736_7792168230889813406_o_zp
> saupbtplu.jpg


when the "only" place you CAN detect IS in your own backyard,
then.this pic will be dead nuts accurate!..if a**holes continue to
tear the hell out of sites with "entrenching" tools looking for coins,
then we all better be prepared to detect in a kid's wading pool,or maybe take
up "knitting" ehe! he! he!

(h.h.!)
j.t.

you said you have a problem with the backlight I said the XS did too???

Keith

“I don't care that they stole my idea . . I care that they don't have any of their own”
-Nikola Tesla

Kemper94 Wrote:
-------------------------------------------------------
> I just posted the following there--" The best way
> to be more sure you have an updated unit is to
> purchase one and send it back. You can not
> purchase one from anywhere at this point and feel
> that it is updated for issues. It will do you no
> good to inspect it so just buy one and send it in.
> "
>
> My post has to be approved by a mod before it is
> seen so don't expect it to show up. That is the
> reality of the situation on being more sure of
> getting a good machine so they should just say so.

"The best way to be more sure you have an updated unit is to purchase one" -

I beg to differ - I would think the best way to have an updated unit is to keep your money in the bank for 12 months and then see if White's have managed pull their finger out - What a way to treat customers and all I have been hearing is how great White's Support is -

[www.earthscan.co.nz]

rustic charm Wrote:
-------------------------------------------------------

> I beg to differ - I would think the best way to
> have an updated unit is to keep your money in the
> bank for 12 months and then see if White's have
> managed pull their finger out - What a way to
> treat customers and all I have been hearing is how
> great White's Support is -

I agree, But to be fair with normal issues they are normally pretty good, But this one is a Tough Nut to Crack and you have my support, For once I am glad I am not the one sitting in the hot seat at Whites. They Locked TnSS thread on their forum which bothers me because it is not Like it is NOT going to be posted else where,,

Good Luck mate, John



Edited 1 time(s). Last edit at 07/20/2016 04:30AM by auminesweeper.

rustic charm Wrote:
-------------------------------------------------------

>
> "The best way to be more sure you have an updated
> unit is to purchase one" -
>
> I beg to differ - I would think the best way to
> have an updated unit is to keep your money in the
> bank for 12 months and then see if White's have
> managed pull their finger out - What a way to
> treat customers and all I have been hearing is how
> great White's Support is -


I said-- " The best way
> to be more sure you have an updated unit is to
> purchase one and send it back." ( for the updates )

I was talking about if a person wants one now. You are right about waiting though and that is a better option.

Kemper94 Wrote:
-
>
> I was talking about if a person wants one now.
> You are right about waiting though and that is a
> better option.


Upon further review I don't think it would be a better option to wait. Whites has not indicated that any machines purchased a year from now will be any better. They have not said they will inspect any future machines that are not at dealers and/or in their facility for firmware or faceplate/screen issues before sending them to dealers. They have not said they are wanting dealers to send unsold back to them for inspection. The recent posts at their forum show how different rules apply for different people depending on which side of the issue you are on. I have experience in that and what fox and choppadude commented are clearly against the rules both printed and stated otherwise.

As I've said-- " The best way
> to be more sure you have an updated unit is to
> purchase one and send it back. You can not
> purchase one from anywhere at this point and feel
> that it is updated for issues. It will do you no
> good to inspect it so just buy one and send it in. "

Don't turn the unit on or assemble it as there is no way you can tell if you have a good screen by inspecting the machine. Tell them to check the firmware as they said they will resolve the screen issue under those circumstances. Don;t waste your time trying to change the way they operate their company or forum but letting people know is a good thing for the consumer.

Kemper94 Wrote:
-------------------------------------------------------
> Kemper94 Wrote:
> -
> >
> > I was talking about if a person wants one now.
> > You are right about waiting though and that is
> a
> > better option.
>
>
> Upon further review I don't think it would be a
> better option to wait. Whites has not indicated
> that any machines purchased a year from now will
> be any better. They have not said they will
> inspect any future machines that are not at
> dealers and/or in their facility for firmware or
> faceplate/screen issues before sending them to
> dealers. They have not said they are wanting
> dealers to send unsold back to them for
> inspection. The recent posts at their forum show
> how different rules apply for different people
> depending on which side of the issue you are on. I
> have experience in that and what fox and
> choppadude commented are clearly against the rules
> both printed and stated otherwise.
>
> As I've said-- " The best way
> > to be more sure you have an updated unit is to
> > purchase one and send it back. You can not
> > purchase one from anywhere at this point and
> feel
> > that it is updated for issues. It will do you
> no
> > good to inspect it so just buy one and send it
> in. "
>
> Don't turn the unit on or assemble it as there is
> no way you can tell if you have a good screen by
> inspecting the machine. Tell them to check the
> firmware as they said they will resolve the screen
> issue under those circumstances. Don;t waste your
> time trying to change the way they operate their
> company or forum but letting people know is a good
> thing for the consumer.

All of what you have said works if you were to rely on what White's have to say - They don't appear to be saying much now so I don't think I will be taking much interest of what they will be saying how their MXS will be in 12 months - I stand by my post -

"the best way to have an updated unit is to keep your money in the bank for 12 months and then see if White's have managed pull their finger out"

I tend to get my information from those that either use the gear in question, testers, forum members & then the manufacturer, as the manufacturer tends to be a little biased when presenting their products - So why would I want to rely on what White's have to say about their MXS in 12 months when they are having difficulties addressing the problem now?

I come here because I prefer to listen to intelligent opinions/findings on a unit now & possibly in the future - Not hang off the manufacturers word on how great their MXS is at finding targets even though it has obvious flaws - I don't accept that from them now & there is no way in hell I would part out any money for such a problem unit, just to have to send it back in for them to .... goodness knows what -

In 12 months time I am sure the advanced guys around here will have a better indication on how good/bad the MXS is and I will make a decision off that & NOT a manufacturer that see's little to no problems with their latest release - That is what makes this site - GOLD

[www.earthscan.co.nz]

Best way i found to know what version you have is by purchasing a brand that works like it should.. really simple ..

rustic charm Wrote:
-------------------------------------------------------
> Kemper94 Wrote:
> --------------------------------------------------
> -----
> > Kemper94 Wrote:
> > -
> > >
> > > I was talking about if a person wants one now.
>
> > > You are right about waiting though and that
> is
> > a
> > > better option.
> >
> >
> > Upon further review I don't think it would be a
> > better option to wait. Whites has not indicated
> > that any machines purchased a year from now
> will
> > be any better. They have not said they will
> > inspect any future machines that are not at
> > dealers and/or in their facility for firmware
> or
> > faceplate/screen issues before sending them to
> > dealers. They have not said they are wanting
> > dealers to send unsold back to them for
> > inspection. The recent posts at their forum
> show
> > how different rules apply for different people
> > depending on which side of the issue you are on.
> I
> > have experience in that and what fox and
> > choppadude commented are clearly against the
> rules
> > both printed and stated otherwise.
> >
> > As I've said-- " The best way
> > > to be more sure you have an updated unit is
> to
> > > purchase one and send it back. You can not
> > > purchase one from anywhere at this point and
> > feel
> > > that it is updated for issues. It will do you
> > no
> > > good to inspect it so just buy one and send
> it
> > in. "
> >
> > Don't turn the unit on or assemble it as there
> is
> > no way you can tell if you have a good screen
> by
> > inspecting the machine. Tell them to check the
> > firmware as they said they will resolve the
> screen
> > issue under those circumstances. Don;t waste
> your
> > time trying to change the way they operate
> their
> > company or forum but letting people know is a
> good
> > thing for the consumer.
>
> All of what you have said works if you were to
> rely on what White's have to say - They don't
> appear to be saying much now so I don't think I
> will be taking much interest of what they will be
> saying how their MXS will be in 12 months - I
> stand by my post -
>
> "the best way to have an updated unit is to keep
> your money in the bank for 12 months and then see
> if White's have managed pull their finger out"
>
> I tend to get my information from those that
> either use the gear in question, testers, forum
> members & then the manufacturer, as the
> manufacturer tends to be a little biased when
> presenting their products - So why would I want to
> rely on what White's have to say about their MXS
> in 12 months when they are having difficulties
> addressing the problem now?
>
> I come here because I prefer to listen to
> intelligent opinions/findings on a unit now &
> possibly in the future - Not hang off the
> manufacturers word on how great their MXS is at
> finding targets even though it has obvious flaws -
> I don't accept that from them now & there is no
> way in hell I would part out any money for such a
> problem unit, just to have to send it back in for
> them to .... goodness knows what -
>
> In 12 months time I am sure the advanced guys
> around here will have a better indication on how
> good/bad the MXS is and I will make a decision off
> that & NOT a manufacturer that see's little to no
> problems with their latest release - That is what
> makes this site - GOLD

My comments were in regards to making "more sure " a person gets an updated unit now,both in the firmware and the screen cover department. If the golden members here have a way of letting people know now what an updated screen looks like in comparison to one that is not, it would be helpful.

Whites could simply let people know the serial numbers of the machines leaving their factory with updated firmware and screen covers as well as the serial numbers of the ones that people sent in and were updated. A person could then look at the serial number and see if they have a machine that is updated.

Whites don't seem to give a rats ass about the golden boys here in reference to how they are going to push these machines on the public ,and not fix just because they are not updated, but rather fix if someone finds out and complains.

We should be concerned about all people that may purchase these machines whether they visit this site or not. Again, If anyone here knows how to tell the difference between the original and the updated screen cover that would be helpful now. Whites last response on the locked thread was making fun of the Turkish language. They are not taking the issue seriously and may not be able to afford to.

The Garbage that went on behind the scenes every time I opened my mouth was not the best place to be, with threats and arguments and a whole heap more, And I have lost contact with some good friends and been threatened by others because I would not back off because I knew what was wrong and I did not want Friends / Buddy's getting shafted and yet I was in the wrong, Add to that, That It seems that the last of the Good machines from that company I already Own and this whole mess has confirmed that I won't be buying any more new offerings that come to light. I having been waiting for the Mk V MXT with manual GB for years complete with metal box construction, Instead we got this Design Catastrophe where Some dipstick decides to fit the headphone Socket way out in front of the operator where it can get caught up when detecting under trees and Bushes etc and if you ever get a bigger coil for it The balance point will be at the bottom 6 inches of the shaft which will make the Metal Box modals feel like heaven,

They have been doing the fix on this for 4 Months now and the solution is moving further and further away and new problems come to light each and every week, And they keep posting crap about peoples finds and those people who except the machine claiming it is good because of ignorance are not helping the situation, This has turned in to the Watergate of the Detecting World, In all these years I do not remember Anything Quite like It.

Do Whites honestly THINK, that we are going to be Dumb enough to trust them and buy one of these even if they do manage to fix it, I would rather buy the Treasuremate and save 600 bucks, It uses the same Pod and display and you get the Cracks for Free,

As a Non American I have always been proud to buy Made In the U.S.A. products, After this mess that leaves, Garrett, Fisher Tesoro, and at the moment the F75 DST has my attention,

Rant Over, you can come out now All Clear,

John

All these years the Whites reputation was in the forefront, that's all you heard about was their customer satisfaction and well build machines made in America. They were the shining star in that area. What happened within the company that they did an about face like that?

ozzie Wrote:
-------------------------------------------------------
> All these years the Whites reputation was in the
> forefront, that's all you heard about was their
> customer satisfaction and well build machines made
> in America. They were the shining star in that
> area. What happened within the company that they
> did an about face like that?


Even the best companies will make mistakes. The important part is how they respond to them. We're working to fix two things right now - 1. the MX Sport and 2. trust with our customers.

We've been honest in all of our interactions with people, it's the easiest way to go about it. But when someone gets 2 or 3 machines that have issues it is completely unacceptable and erodes that trust away. We do appreciate our customers' patience and will make things right with people who are unhappy. I don't think it's too late for that but we won't be testing that hypothesis.

Having said that (and depending on which thread you are in on each forum) there are happy MX Sport owners in the field. They just don't seem to post as much on forums and favor newer mediums like Facebook, Instagram, and even Twitter. Each site and group can serve as an "echo chamber" so what you hear really varies from place to place.

khouse Wrote:
-------------------------------------------------------
> The MXSport is finding stuff according to Whites.
>
> [i218.photobucket.com]
> 13680079_1359496254077736_7792168230889813406_o_zp
> saupbtplu.jpg


Dude... that picture was from a small town charity event to get kids involved with the hobby.

I know some of you guys are frustrated. You can lump all of the harsh words, criticism, even insults onto me. I can bear the weight. But DO NOT bring a field team member's kids into this. They don't deserve it.

We are talking about a METAL DETECTOR here. People aren't getting sick (maybe sick and tired), dying, or missing out on life because of the MX Sport. Leave our families out of this.

How would you feel if I posted a picture of your friend's daughter on a thread bashing Garrett?

tboykin Wrote:
-------------------------------------------------------
> ozzie Wrote:
> --------------------------------------------------
> -----
> > All these years the Whites reputation was in
> the
> > forefront, that's all you heard about was their
> > customer satisfaction and well build machines
> made
> > in America. They were the shining star in that
> > area. What happened within the company that
> they
> > did an about face like that?
>
>
> Even the best companies will make mistakes. The
> important part is how they respond to them. We're
> working to fix two things right now - 1. the MX
> Sport and 2. trust with our customers.
>
> We've been honest in all of our interactions with
> people, it's the easiest way to go about it. But
> when someone gets 2 or 3 machines that have issues
> it is completely unacceptable and erodes that
> trust away. We do appreciate our customers'
> patience and will make things right with people
> who are unhappy. I don't think it's too late for
> that but we won't be testing that hypothesis.
>
> Having said that (and depending on which thread
> you are in on each forum) there are happy MX Sport
> owners in the field. They just don't seem to post
> as much on forums and favor newer mediums like
> Facebook, Instagram, and even Twitter. Each site
> and group can serve as an "echo chamber" so what
> you hear really varies from place to place.


Mr Boykin,
I am glad to see you here responding.

I'm sure you have seen where I have made comments in relation to this matter.

Trust

Building trust,,you nailed it,,but this trust to me means a bit more than just saying,,If you you have a problem with your unit,,just call White's and send it in.

The public as a whole,,,when they see a situation like this,,,what do I think they want to see??

First and foremost,,,they want to know the scope of the problem(s),,, when a manufacturer can actually provide this,,,it shows 2 things:

Number 1 the manufacturer admits and recognizes a problem

Number 2 the manufacturer by explaining the true scope of the problem,,this shows how well the manufacturer is apprised of the problem as far as their manufacturered merchandise.

These are very important.

This leads me to ask why here to a question.

Why are the affected or disaffected serial numbered units here,,,why is the information not made public,,and kept up to date somewhere by the manufacturer???

For the life of me,,,why this specific detector doesn't show firmware version at turn on,,,or can be accessed by an owner is troubling.

Sure we have seen,,,even by Geotech,,,who posts here,,,where there could be some reasons for having different firmware,,,I.e. Component changes due to changes in vendor,,etc.

But even saying this,,,a manufacturer,,should still be able to list all applicable (proper) firware versions.

To add here,,these cracks,,,from my reading,,I'm not sure,,,are there tolerances here for cracks,,,meaning depending on where or how big the crack(s) are,,,,are there acceptable situations here as deemed by the manufacturer?

My own personal opinion here.

Why hasn't a detailed writing been assembled concerning this unit,,,with all the pertinent details,,,talking about any and all problems noted in the field considered (not) isolated problems.

A story if told here about the problems,,solutions and the processes that are put in place,,,,to make this product the best it can be,,,,this would I feel reflect better here on the manufacturer.

This story,,,when someone has a question,,,can be used as a link to provide them hopefully to answer their questions.

Next,,I truly feel some folks may indeed be waiting before they send their units in,,,due to all the confusion.

I say this because even I did this when First Texas had a debacle for updating F75 detector units,,,a process though after feedback from customers and recognizing the problems associated has it seems been resolved.

But can you say with any certainty here,,,will White's say ever place an arbitrary cutoff date here for MX Sport owners for getting either there firmware updated or screens repaired??
Understanding I mean here during the actual warranty period-- not outside this period.
I am referring to what White's did with updating programming on their previously manufacturer V3 model detector,,,where an arbitrary date was established,,,and folks who purchased their V3 models before this date,,,had to actually pay for the programming update vs persons purchasing after this date updates were done at it seems manufacturers expense.

To close here,,my sincere thoughts,,,isolated problems with equipment in the field,,I truly feel his places the burden moreso on the user to remedy,,,,but problems that are deemed not isolated,, these problems the burden is on the manufacturer.



Edited 2 time(s). Last edit at 07/20/2016 04:23PM by tnsharpshooter.

tboykin Wrote:
-------------------------------------------------------
> ozzie Wrote:
> --------------------------------------------------
> -----
> > All these years the Whites reputation was in
> the
> > forefront, that's all you heard about was their
> > customer satisfaction and well build machines
> made
> > in America. They were the shining star in that
> > area. What happened within the company that
> they
> > did an about face like that?
>
>
> Even the best companies will make mistakes. The
> important part is how they respond to them. We're
> working to fix two things right now - 1. the MX
> Sport and 2. trust with our customers.
>
> We've been honest in all of our interactions with
> people, it's the easiest way to go about it. But
> when someone gets 2 or 3 machines that have issues
> it is completely unacceptable and erodes that
> trust away. We do appreciate our customers'
> patience and will make things right with people
> who are unhappy. I don't think it's too late for
> that but we won't be testing that hypothesis.
>
> Having said that (and depending on which thread
> you are in on each forum) there are happy MX Sport
> owners in the field. They just don't seem to post
> as much on forums and favor newer mediums like
> Facebook, Instagram, and even Twitter. Each site
> and group can serve as an "echo chamber" so what
> you hear really varies from place to place.

Tom, the reason this machine has / Is copping heavy Flak here and on D&P is because most of the members are either Semi Professional or professional users and as such we can tell what a machine is doing within seconds as I did on that Video, And as such we are very critical about the machines we use and when we work with our machine we can tell what the settings are just from sound alone just like I did in that Video where the MXT was compared to the MX-S, The people you speak of who are happy with them are happy because they just enjoy detecting where we place higher demands on our machines,, Where the performance of that machine decides whether a person earns a living or goes home with nothing, The people here and at D&P Can Not be treated in the same way as those you speak of because they are worlds apart,

As a dedicated Whites user I find this whole thing totally embarrassing when you consider the effort that I have made to promote Whites products I have spent over 7000 Dollars of my own money this past year and I have bought 3 Whites Coils this past month alone and I have helped 6 people buy 6 Whites machines and about 12 coils this past 6 or 7 months, And I see this whole mess un-doing any good that I may or may not of done,

One thing I can Guarantee, and that is what ever machine Whites bring out next will be gone over with a fine tooth Comb and if they want to Launch it towards the Semi / Pro market then it had better be bloody Good, And whether those Guys back at HQ like it or not, The Detecting World is keeping a very close eye on How this is Resolved and the Attention to detail on their next product. And they might be top dog back at HQ but without our Dollars then their future is shaky at best Unless they are going to rely on new customers Only

I don't know what it is like for you and how you converse with those people at HQ, but they need to get the big names in detecting involved because those people believe it or NOT at leased 3 or 4 of them have a big influence as to what machines people buy and the difference will be does the boss want to sell 80,000 units or 450,000 units,

Like I said this has been going on for 4 months now and to tell you the truth, Most of us don't Give **** anymore because we have had enough and the Only Guys that do are the Ones that are still trying to get their machines fixed, Below is a link of someone who is not happy with the results because they, are running 2 Adverts on Ebay trying to off load the machine, And because of the issues it will be there for a long time.

We are really tired of this now and this is the worst saga in detecting history, Yes other companies have had their share of issues but none have gone on like this has and as soon as one thing is solved another pops up,

[www.ebay.co.uk]

Take Care John.



Edited 1 time(s). Last edit at 07/20/2016 05:12PM by auminesweeper.

Thank you guys for the input. Your words are being heard at HQ and we're discussing how we will proceed.

Once that picture of our field team member and his daughter is removed from the thread I would be glad to continue the conversation. As it stands right now this will be my last post on Dankowski.

I will be active on other forums, but won't be a part of a place where family photos are being used to throw shade on the company I work for. I am willing to take my lashes here and hopefully relay some of your ideas to the company. That is progress. But using a picture of somebody's child as a sarcastic insult is more unacceptable than any firmware updates or cracked screens. I have PM'd Kenny (khouse) a straightforward request that he remove the picture. The one thing I believe in more than anything is family, I'm hoping he removes it so we can continue the discussion.

Take care till then.

T