MX Sport Audio Modulation, VCO, Iron Grunt, slight hum from backlight

tboykin Wrote:
-------------------------------------------------------
> Thank you guys for the input. Your words are being
> heard at HQ and we're discussing how we will
> proceed.
>
> Once that picture of our field team member and his
> daughter is removed from the thread I would be
> glad to continue the conversation. As it stands
> right now this will be my last post on Dankowski.
>
>
> I will be active on other forums, but won't be a
> part of a place where family photos are being used
> to throw shade on the company I work for. I am
> willing to take my lashes here and hopefully relay
> some of your ideas to the company. That is
> progress. But using a picture of somebody's child
> as a sarcastic insult is more unacceptable than
> any firmware updates or cracked screens. I have
> PM'd Kenny (khouse) a straightforward request that
> he remove the picture. The one thing I believe in
> more than anything is family, I'm hoping he
> removes it so we can continue the discussion.
>
> Take care till then.
>
> T


Thank you for responding.

IMO, The time for discussion is over. These are very glaring issues that need to be resolved, then, you need to have a serious look at what the company is doing.

MxSport issues:
Tones, firmware, cracks, and design failures. These issues need to be resolved. A, dare I say the word, recall of all MxSports that were made from the beginning to a certain point, needs to be implemented on the simple fact that, if you don't, people that DON'T normally use the forums, will start going on to the forums, and reporting old issues and start the whole process all over again.

I know this would cost a lot of money and time. But It will pay off in the long run as long as you do the second part which is:

Take a serious look at restructuring the companies practices and procedures.

For a long time, White's followed a formula and it held true. But times have changed. Now, in this day of the internet, people are just a few clicks away. Good news, or bad, can be sent to thousands of people in a matter of minutes. The metal detecting community is becoming one of the most intelligent and informed communities in it's history. Here are some changes, I would think that would really help the company:

Testing new equipment. I am sure there are testers there that put the equipment through their paces. However, there are independent users out there like Tom D and Kieth S, that are absolutely knowledgeable in this field to the point that, their information can influence in a positive or negative way, hundreds of users. Their input, as well as a few other core independent users, can help iron out a lot of issues.

Being up front and honest about issues, will also gain public trust. The days of, "keep it a secret and hope know one figures it out" are over. You can have hundreds of thousands people rate a product on Amazon, and they will figure it out just by reading reviews. I just bought a computer, I did weeks of research reading customer reviews for correlations. I saved myself time and money in the long run, thanks to people reviewing the products I was interested in.

The Fisher f75 upgrade debacle was the ultimate litmus test and THAT what White's should of tried to avoid. I understand that no product coming out of the shoot, is going to be flawless, but there are certain issues that could of easily been rectified before release. Take a good look at other companies and then, look at yours. Are you on top of the heap? Do you want to be? I don't see many happy customers.

tboykin Wrote:
-------------------------------------------------------
> ozzie Wrote:
> --------------------------------------------------
> -----
> > All these years the Whites reputation was in
> the
> > forefront, that's all you heard about was their
> > customer satisfaction and well build machines
> made
> > in America. They were the shining star in that
> > area. What happened within the company that
> they
> > did an about face like that?
>
>
> Even the best companies will make mistakes. The
> important part is how they respond to them. We're
> working to fix two things right now - 1. the MX
> Sport and 2. trust with our customers.
>
> We've been honest in all of our interactions with
> people, it's the easiest way to go about it. But
> when someone gets 2 or 3 machines that have issues
> it is completely unacceptable and erodes that
> trust away. We do appreciate our customers'
> patience and will make things right with people
> who are unhappy. I don't think it's too late for
> that but we won't be testing that hypothesis.
>
> Having said that (and depending on which thread
> you are in on each forum) there are happy MX Sport
> owners in the field. They just don't seem to post
> as much on forums and favor newer mediums like
> Facebook, Instagram, and even Twitter. Each site
> and group can serve as an "echo chamber" so what
> you hear really varies from place to place.


" We do appreciate our customers'
> patience and will make things right with people
> who are unhappy "

I think you are avoiding a very important point- You only seem concerned about making someone happy that you made unhappy. Customers may be unhappy in the future if the inferior screen material gives them a problem. If your dealers are sending out machines with inferior screens and have not been tested for the other issues you will make more people unhappy. You seem to only be making people happy where you are required to as you made them unhappy.

The problem is that the machine has quality issues that you are aware of and you are not telling EVERYONE about them and are not showing you want to resolve those issues unless someone notices them.

tboykin Wrote:
-------------------------------------------------------
> Thank you guys for the input. Your words are being
> heard at HQ and we're discussing how we will
> proceed.
>
> Once that picture of our field team member and his
> daughter is removed from the thread I would be
> glad to continue the conversation. As it stands
> right now this will be my last post on Dankowski.
>
>
> I will be active on other forums, but won't be a
> part of a place where family photos are being used
> to throw shade on the company I work for. I am
> willing to take my lashes here and hopefully relay
> some of your ideas to the company. That is
> progress. But using a picture of somebody's child
> as a sarcastic insult is more unacceptable than
> any firmware updates or cracked screens. I have
> PM'd Kenny (khouse) a straightforward request that
> he remove the picture. The one thing I believe in
> more than anything is family, I'm hoping he
> removes it so we can continue the discussion.
>
> Take care till then.
>
> T
There is another side to this and that is the dealers, They are having to sell them knowing that the Factory won't fix them until after they are sold and when the buyer finds out the dealers get a hard time because it is only natural that the new owner is going to be somewhat annoyed after being sold something that is known to be defective.

Really there is too many people getting hurt by this, because No Doubt there are many Guys at home In a bad mood because of it and I bet their Mrs are fed up of hearing about it too,,

As for that picture posted here I thought it was Kenny or just another user at first and I did not have a clue who it was until TOM said, But 1 photo is hardly a good enough excuse to turn your back on hundreds maybe thousands of people,

Personally Tom I think you need to get your Priorities Right, Good and Loyal Customers did not ask to be put in this Situation and what ever the situation between you and Kenny Is, Then that is a private Matter, And you have got no Right to hold Everyone else to Ransom because something displeases you, And your last post has just Done even More Damage, Right when we thought nothing else could possibly Go Wrong,

If that is the Type of Thinking that Goes on at Whites, The Maybe the Detecting world needs to ignore Whites all Together and deal with companies that don't behave like the NSA,

TOM Tell the Boss to Remember Whites Needs "US" We do not need Whites, "WE" have at leased 10 other Companies who we can turn to, And we have the Internet to Counter any more of this Nonsense, But Time is Ticking So don't make it any worse than it Is,

John



Edited 1 time(s). Last edit at 07/20/2016 07:25PM by auminesweeper.

This thread over at Whites speaks volumes-- [forums.whiteselectronics.com]

Could Kemper94 here and Kman in that thread on Whites Forum be the same person?!?

Kemper94 Wrote:
-------------------------------------------------------
> This thread over at Whites speaks volumes--
> [forums.whiteselectronics.com]
> ?76138-MX-Sport-Screen-inspection

Thank God I don't have one of their products anymore. That was lousy customer service.

Kemper94 Wrote:
-------------------------------------------------------
> This thread over at Whites speaks volumes--
> [forums.whiteselectronics.com]
> ?76138-MX-Sport-Screen-inspection

Ya know back in OZ we have a saying, If you fly with the Crows you get Shot with the Crows, and it seems the are all in it together

And they create a situation and then treat the Victims like they are the Criminals, No wonder they cant get a detector to work, If they worried abut fixing it as much as they do about hiding the truth this would of never happened,

John

SeabeeRon Wrote:
-------------------------------------------------------
> Could Kemper94 here and Kman in that thread on
> Whites Forum be the same person?!?

No Mate it is Not.

Well,
I would be willing to wager a bet,,,that multiple mistakes are being made today in some of the different metal detector manufacturer facilities.

People will make mistakes no doubt,,,if management and supervision don't accept this they are nuts!!!

But the mistakes made,,how are they addressed,,this is what really matters!!!

No way no how should a dealer be lured or be ordered or be kept in the dark to sell a product with a known deficiency that would warrant a return to the manufacturer for correction.
BAD business approach.

Now some folks may get confused here and try to relate to autos,,,but remember dealers usually do say recall repairs/adjustments -- not the same.
Actually I beleive their is federal law,,where if an auto is taken to a dealer--- dealer is bound by law to check for outstanding recall work compliance(might depend on how old the auto is).

Putting the BRAKES on with any manufacturers product,,,knowing when as well as the warning signs,,,KEY

There is no doubt,,,based on what I see and hear here,,,,used models down the road,,,will folks even be interested in having???



Edited 1 time(s). Last edit at 07/20/2016 07:52PM by tnsharpshooter.

This has all been hashed out. There's no reason to continue to this thread.

If you own an MX Sport, Whites will correct any issues free of charge under warranty.

If you don't own an MX Sport, you can check the SAT at the dealer before you buy.

If you are purchasing off the net, specifiy that you want a unit with the updated SAT and faceplate.

This thread is closed.

Fox Forum Moderator



" If you own an MX Sport, Whites will correct any issues free of charge under warranty. " ---You can not tell if you have the inferior plastic screen and it will not be covered after warranty runs out.
" If you don't own an MX Sport, you can check the SAT at the dealer before you buy. "-- You can not tell if you have the inferior plastic screen and it will not be covered after warranty runs out.
" If you are purchasing off the net, specifiy that you want a unit with the updated SAT and faceplate. "-- If you are purchasing off the net a dealer can not tell you if the faceplate is made of inferior plastic or not. They may be willing to check the SAT but they would have to open the packaging and test.

If Whites would address their issues they would not have to push the issues off to the dealers that have no way of checking the machines for the known issues described here.

" This has all been hashed out. "

That Fox guy over on the Whites Forum seems like a Nazi....speaking of which...someone needs to do one of those youtube hitler vids with hitler going off about the screen cracks and all the other issues.



Edited 1 time(s). Last edit at 07/20/2016 08:57PM by Hungarian.

Hungarian Wrote:
-------------------------------------------------------
> That Fox guy over on the Whites Forum seems like a
> Nazi....speaking of which...someone needs to do
> one of those youtube hitler vids with hitler going
> off about the screen cracks and all the other
> issues.

They are locking ALL posts that Question issues relating to problems of dissatisfied customers,

tnsharpshooter Wrote:
-------------------------------------------------------
> Well,
> I would be willing to wager a bet,,,that multiple
> mistakes are being made today in some of the
> different metal detector manufacturer facilities.
>
> People will make mistakes no doubt,,,if management
> and supervision don't accept this they are
> nuts!!!
>
> But the mistakes made,,how are they
> addressed,,this is what really matters!!!
>
> No way no how should a dealer be lured or be
> ordered or be kept in the dark to sell a product
> with a known deficiency that would warrant a
> return to the manufacturer for correction.
> BAD business approach.
>
> Now some folks may get confused here and try to
> relate to autos,,,but remember dealers usually do
> say recall repairs/adjustments -- not the same.
> Actually I beleive their is federal law,,where if
> an auto is taken to a dealer--- dealer is bound by
> law to check for outstanding recall work
> compliance(might depend on how old the auto is).
>
> Putting the BRAKES on with any manufacturers
> product,,,knowing when as well as the warning
> signs,,,KEY
>
> There is no doubt,,,based on what I see and hear
> here,,,,used models down the road,,,will folks
> even be interested in having???

Things over there are going from bad to worse over there, It's a sad state of affairs when the Sales Manager of Whites Electronics makes a Post / Statement like This,

QUOTE:-
Yesterday 09:53 PM #16

showard

showard is offline Super Moderator showard's Avatar
--------------------------------------------------------------------------------
Join Date:Jul 2007Locationweet Home, ORPosts:843Detectors:Just About Every Model Ever


tnsharpshooter - It was suggested by many... Turkish language could help clear up (for you) any further misunderstandings;

Eger SAT soner gibi yuksek 8 ve hicbir catlama, net ekran yuzeyi, gondermek icin MX Sport, guncellniyor. Eger SAT sadece 6 ve/veya catlama, net ve MX Sport, gerek gonderin. guncelleniyor.

Howard



Edited 2 time(s). Last edit at 07/20/2016 09:20PM by auminesweeper.

Recall all of the detectors that dealers have in stock and fix them...oh wait...they cant be fixed.

If a person is going to help Whites avoid the issues they may be part of the problem. If someone posts multiple posts there on multiple threads it certainly helps to hide the issues as the more important thread will get buried.

deolslyfox is not sly enough to avoid the issues and keep them hidden by himself. That is probably who they are stuck with as who else would want to moderate in that sort of way. Put your hand down Ron. It was just a statement,wasn't looking for volunteers.

I wouldn't link Hitler to this but he does metal detect. ( caution- language)

[www.youtube.com]

> Things over there are going from bad to worse over
> there, It's a sad state of affairs when the Sales
> Manager of Whites Electronics makes a Post /
> Statement like This,
>
> QUOTE:-
> Yesterday 09:53 PM #16
>
> showard
>
> showard is offline Super Moderator showard's
> Avatar
> --------------------------------------------------
> ------------------------------
> Join Date:Jul 2007Locationweet Home,
> ORPosts:843Detectors:Just About Every Model Ever
>
>
> tnsharpshooter - It was suggested by many...
> Turkish language could help clear up (for you) any
> further misunderstandings;
>
> Eger SAT soner gibi yuksek 8 ve hicbir catlama,
> net ekran yuzeyi, gondermek icin MX Sport,
> guncellniyor. Eger SAT sadece 6 ve/veya catlama,
> net ve MX Sport, gerek gonderin. guncelleniyor.
>
> Howard


Wow. Don't be truthful or you will get ridiculed!

tboykin Wrote:
-------------------------------------------------------
> khouse Wrote:
> --------------------------------------------------
> -----
> > The MXSport is finding stuff according to
> Whites.
> >
> >
> [i218.photobucket.com]
>
> >
> 13680079_1359496254077736_7792168230889813406_o_zp
>
> > saupbtplu.jpg
>
>
> Dude... that picture was from a small town charity
> event to get kids involved with the hobby.
>
> I know some of you guys are frustrated. You can
> lump all of the harsh words, criticism, even
> insults onto me. I can bear the weight. But DO NOT
> bring a field team member's kids into this. They
> don't deserve it.
>
> We are talking about a METAL DETECTOR here. People
> aren't getting sick (maybe sick and tired), dying,
> or missing out on life because of the MX Sport.
> Leave our families out of this.
>
> How would you feel if I posted a picture of your
> friend's daughter on a thread bashing Garrett?
It's not bashing if it's fact. Once a photo is stuck on any social media site it is NOT private. It is PUBLIC. It is there for all to see. Is it not on YOUR site? Is it not public? How on earth could you let this happen? Dude. I could say "Oh my - Whites let a guy post a photo of a child on their Facebook timeline - They should remove it pronto!!!!" If you're so concerned about this child's welfare then don't blame me. Go jump on the person that posted that photo! Don't misdirect blame to me. Did you know there are also other peoples family members including their children on the web? I did nothing wrong here. You've posted publicly in the past that the MXS is finding stuff. Right? I simply shared a photo from YOUR facebook page showing it doing just that. Also speaking of children - I saw this on your own forum - Dude, what say you?

I think Mr Howard was just poking fun.

I certainly don't have anything against the Turkish language.



Edited 2 time(s). Last edit at 07/20/2016 11:52PM by tnsharpshooter.

Beyonder-Pa Wrote:
-------------------------------------------------------
> > Things over there are going from bad to worse
> over
> > there, It's a sad state of affairs when the
> Sales
> > Manager of Whites Electronics makes a Post /
> > Statement like This,
> >
> > QUOTE:-
> > Yesterday 09:53 PM #16
> >
> > showard
> >
> > showard is offline Super Moderator showard's
> > Avatar
> >
> --------------------------------------------------
>
> > ------------------------------
> > Join Date:Jul 2007Locationweet Home,
> > ORPosts:843Detectors:Just About Every Model
> Ever
> >
> >
> > tnsharpshooter - It was suggested by many...
> > Turkish language could help clear up (for you)
> any
> > further misunderstandings;
> >
> > Eger SAT soner gibi yuksek 8 ve hicbir
> catlama,
> > net ekran yuzeyi, gondermek icin MX Sport,
> > guncellniyor. Eger SAT sadece 6 ve/veya
> catlama,
> > net ve MX Sport, gerek gonderin. guncelleniyor.
>
> >
> > Howard
>
>
> Wow. Don't be truthful or you will get ridiculed!

Yeah and we wonder why it has taken 4 months and it is still Not Fixed, If that is the mentality then this Machines is Dead already and the Company will Soon Follow, This would have Never happened when Ken was Steering the Ship, He must be rolling in his Grave.

Whites hyped their machine up so much that the expectation was raised to new heights. Vid after vid. Post after post. WHITES just kept piling it on. Most of us diehard Whites users were hungry for a new machine (ATpro Killer). We were all sure this was it. We were told it was it by you.

Then the initial denial of any issues. I know I was told it was the way I was using the machine causing issues. It was my "sweet soil" not bad enough for the modulated audio to work. I even got the "We tested ours and it doesn't do that" response. Plus the "it can't be broke because you didn't send it in" mentality. This is part of why we are disappointed. Whites you let us down.

Kenny
[www.youtube.com]



Edited 1 time(s). Last edit at 07/20/2016 10:13PM by khouse.

khouse Wrote:
-------------------------------------------------------
> Whites hyped their machine up so much that the
> expectation was raised to new heights. Vid after
> vid. Post after post. WHITES just kept piling it
> on. Most of us diehard Whites users were hungry
> for a new machine (ATpro Killer). We were all
> sure this was it. We were told it was it by you.
>
> Then the initial denial of any issues. I know I
> was told it was the way I was using the machine
> causing issues. It was my "sweet soil" not bad
> enough for the modulated audio to work. I even
> got the "We tested ours and it doesn't do that"
> response. Plus the "it can't be broke because you
> didn't send it in" mentality. This is part of why
> we are disappointed. Whites you let us down.

This Denial thing is going to be the End of Whites, People should get together and decide How to handle this as a group because there is Strength In Numbers One Guy had owned his MXS for 9 weeks and it was in Whites possession for 7 of those 9 weeks going back and forth 3 X , I got my hands on one of these and the quality is very Low.

tboykin Wrote:
-------------------------------------------------------
> Thank you guys for the input. Your words are being
> heard at HQ and we're discussing how we will
> proceed.
>
> Once that picture of our field team member and his
> daughter is removed from the thread I would be
> glad to continue the conversation. As it stands
> right now this will be my last post on Dankowski.
>
>
> I will be active on other forums, but won't be a
> part of a place where family photos are being used
> to throw shade on the company I work for. I am
> willing to take my lashes here and hopefully relay
> some of your ideas to the company. That is
> progress. But using a picture of somebody's child
> as a sarcastic insult is more unacceptable than
> any firmware updates or cracked screens. I have
> PM'd Kenny (khouse) a straightforward request that
> he remove the picture. The one thing I believe in
> more than anything is family, I'm hoping he
> removes it so we can continue the discussion.
>
> Take care till then.
>
> T

Like I said it's a public photo.The photo only shows a man and the top of a boys head sharing a nice moment detecting. I believe this is a tasteful photo? Why are you making it out to be more than it is? More people will and have seen that photo on your own Whites Facebook page than this forum. Maybe you should remove all your Facebook photos if someone under the age of 18 is shown? You threaten that you will not come back if I don't remove the public photo. Again shifting blame. I bet you're hoping I won't take it down so you'll have more time for Bingo. You really need to be working on a full recall and making sure each and every machine works perfect before you ship them back.

Thing is how does Whites help us guys that took a bath on a Re-sell?
I took a pretty decent hit for not owning a Detector very long and I have bought a lot of Whites products through the years.



Edited 1 time(s). Last edit at 07/21/2016 12:03AM by GreenMeanie.

GreenMeanie Wrote:
-------------------------------------------------------
> Thing is how does Whites help us guys that took a
> bath on a Re-sell?
> I took a pretty decent hit for not owning a
> Detector very long and I have bought a lot of
> Whites products threw the years.

I know some dealers lost money selling updated machines. I would think it's fair to say customers lost 100 to 250$$

GreenMeanie Wrote:
-------------------------------------------------------
> Thing is how does Whites help us guys that took a
> bath on a Re-sell?
> I took a pretty decent hit for not owning a
> Detector very long and I have bought a lot of
> Whites products threw the years.


Class action lawsuit. Easy to prove they had a problem and tried to deny it. Easy to prove they have not recalled all units to fix the problem. Easy to prove they covered up the problems by deleting posts on their forum. Oh the list goes on and on.

Once a Picture is online it can be found everywhere.
Doesn't GOOGLE cache pictures forever?
And the other guy is right you are going to punish us all because of one guys actions? This sure as hell isn't the Whites I knew years ago.

tboykin Wrote:
-------------------------------------------------------
> Thank you guys for the input. Your words are being
> heard at HQ and we're discussing how we will
> proceed.
>
> Once that picture of our field team member and his
> daughter is removed from the thread I would be
> glad to continue the conversation. As it stands
> right now this will be my last post on Dankowski.
>
>
> I will be active on other forums, but won't be a
> part of a place where family photos are being used
> to throw shade on the company I work for. I am
> willing to take my lashes here and hopefully relay
> some of your ideas to the company. That is
> progress. But using a picture of somebody's child
> as a sarcastic insult is more unacceptable than
> any firmware updates or cracked screens. I have
> PM'd Kenny (khouse) a straightforward request that
> he remove the picture. The one thing I believe in
> more than anything is family, I'm hoping he
> removes it so we can continue the discussion.
>
> Take care till then.
>
> T



Edited 2 time(s). Last edit at 07/21/2016 12:09AM by GreenMeanie.

Using that photo as a threat is a laugh. Come up with something better or guess what?..............
We don't give a rats pa-toot if you answer on this forum or not. If your detectors don't sell because of the lack of quality responses......well, you know the outcome.
That's a fine photo in my book......don't know who it is and I don't care.

tboykin Wrote:
-------------------------------------------------------
> Thank you guys for the input. Your words are being
> heard at HQ and we're discussing how we will
> proceed.
>
> Once that picture of our field team member and his
> daughter is removed from the thread I would be
> glad to continue the conversation. As it stands
> right now this will be my last post on Dankowski.
>
>
> I will be active on other forums, but won't be a
> part of a place where family photos are being used
> to throw shade on the company I work for. I am
> willing to take my lashes here and hopefully relay
> some of your ideas to the company. That is
> progress. But using a picture of somebody's child
> as a sarcastic insult is more unacceptable than
> any firmware updates or cracked screens. I have
> PM'd Kenny (khouse) a straightforward request that
> he remove the picture. The one thing I believe in
> more than anything is family, I'm hoping he
> removes it so we can continue the discussion.
>
> Take care till then.
>
> T

And there lies the problem with White's - thanks for sharing -

As for the picture - All I see is a wonderful Father & Son playing with a lemon in a sandpit -

Nothing derogatory about that, unless you grow the lemons -

However as for this -

"Showard wrote - tnsharpshooter - It was suggested by many... Turkish language could help clear up (for you) any further misunderstandings;

Eger SAT soner gibi yuksek 8 ve hicbir catlama, net ekran yuzeyi, gondermek icin MX Sport, guncellniyor. Eger SAT sadece 6 ve/veya catlama, net ve MX Sport, gerek gonderin. guncelleniyor.

Howard"

You again have highlighted the problem at White's - For as long as they still have lemon suckers, nothing will improve there -

Time to close their doors as they have managed to get their manufacturing to the same level as the Chinese -

or in words 'Howard' would understand - Huáitè shì qù xià

[www.earthscan.co.nz]



Edited 2 time(s). Last edit at 07/21/2016 01:03AM by rustic charm.

OK. Tom B. I did not remove the photo. I did however obscure the faces meeting you in the middle.

To keep everyone from going back to find the photo I'll just post it again here

"The MXSport is finding stuff" according to Whites. Looks like a lot of fun!





Edited 1 time(s). Last edit at 07/21/2016 01:11AM by khouse.